Frequently Asked Questions

Last Updated: July 2, 2026

Welcome to Auviqo.

Auviqo is an AI-powered global shopping platform designed to help customers discover, compare, and purchase products from trusted suppliers connected to China's extensive supply chain.

Below you will find answers to common questions about shopping, AI recommendations, orders, payments, shipping, returns, and customer support.

1. About Auviqo

What is Auviqo?

Auviqo is an AI-powered global shopping platform that helps customers discover products through intelligent search, personalized recommendations, product comparisons, and AI-assisted shopping.

We connect global shoppers with products sourced through trusted suppliers and China's extensive manufacturing and supply-chain ecosystem.

How does Auviqo work?

You can browse products normally or use our AI Shopping Assistant.

Our AI can help you:

Find products based on your needs.
Compare different products.
Discover similar products.
Summarize product reviews.
Find products based on style or use case.
Build shopping recommendations.
Answer product-related questions.

You remain in control of the final purchasing decision.

Where does Auviqo source its products?

Many of our products are sourced through suppliers and manufacturers within China's extensive supply chain.

Depending on the product, items may be shipped directly from suppliers, warehouses, or other fulfillment locations.

Is Auviqo a marketplace?

Auviqo combines an online shopping marketplace with AI-powered product discovery and recommendation tools.

Our goal is to make it easier for customers around the world to discover products that match their needs, preferences, and budget.

2. AI Shopping Assistant

What is the AI Shopping Assistant?

The AI Shopping Assistant is a shopping tool that helps you search for and evaluate products using natural language.

Instead of searching only by keywords, you can describe what you are looking for.

For example:

"I need a lightweight backpack for a two-week trip under $100."

The AI can help identify relevant products based on your requirements.

Can I ask the AI to compare products?

Yes.

You can ask the AI to compare products based on factors such as:

Price
Features
Materials
Size
Reviews
Intended use
Shipping
Overall value

Can the AI recommend products based on my budget?

Yes.

You can provide a target budget and other preferences, and the AI can prioritize products that appear to match your requirements.

Are AI recommendations guaranteed to be accurate?

No.

AI-generated recommendations are provided for informational and shopping-assistance purposes.

AI-generated information may occasionally contain errors, omissions, or outdated information. We recommend reviewing the product page and specifications before purchasing.

Does a supplier pay to make its products appear in AI recommendations?

AI recommendations are designed to help customers discover relevant products. Where sponsored or promoted content is used, it will be identified appropriately.

Does the AI make purchasing decisions for me?

No.

The AI Shopping Assistant provides recommendations and information. You are responsible for reviewing the product information and making the final purchasing decision.

Can I upload an image to find similar products?

Where image-search functionality is available, you may be able to upload an image and use it to discover visually similar products.

Results may vary depending on image quality, product availability, and other factors.

3. Products

Are the products on Auviqo authentic?

We work to source products through suppliers and partners that meet our platform requirements.

Product authenticity and availability can vary by product and supplier. Customers should review the individual product listing for applicable information.

Are products manufactured in China?

Many products available through Auviqo are sourced from China's extensive manufacturing ecosystem.

However, not every product necessarily originates from China. The applicable product or shipping information may provide additional details.

Are products brand-name products?

Auviqo offers a variety of products, including unbranded, private-label, and branded products where authorized.

Customers should rely on the individual product listing for information regarding branding and product identity.

Can product images look slightly different from the actual product?

Yes.

Colors may appear different depending on your screen, lighting, photography, and device settings.

Packaging may also change without notice.

How can I choose the correct size?

Please review the size chart provided on the product page before ordering.

Measurements may vary between products and suppliers.

If you are unsure, contact Customer Support before placing your order.

Are product specifications guaranteed?

We make reasonable efforts to provide accurate product information.

However, specifications may occasionally change or contain errors. Please contact us if you need clarification about a particular product.

4. Product Reviews

Are reviews from real customers?

Where a review is identified as a verified purchase, it indicates that the review is associated with a qualifying purchase through our platform.

Not every review will necessarily have a verified-purchase designation.

Can customers upload photos or videos with reviews?

Where supported, customers may submit photographs or videos as part of their reviews.

User-submitted content may be subject to our Terms of Service.

Does Auviqo summarize reviews using AI?

Where available, AI may summarize customer reviews to help shoppers quickly understand common opinions and product experiences.

AI summaries are informational and should not replace reading individual reviews.

5. Orders

How do I place an order?

To place an order:

Select a product.
Choose the required options, such as size or color.
Add the product to your cart.
Enter your shipping information.
Select an available payment method.
Review your order.
Complete payment.

You will receive an order confirmation after your order has been successfully submitted.

Can I order without creating an account?

If guest checkout is available for your location, you may place an order without creating an account.

Certain features may require an Auviqo account.

Can I change my order after placing it?

Contact Customer Support as soon as possible.

We may be able to modify an order before it enters processing or shipment. Once processing or shipment has begun, changes may no longer be possible.

Can I cancel my order?

Orders may generally be cancelled before they enter processing or shipment.

Please refer to our Order Cancellation Policy for complete details.

Why was my order cancelled?

An order may be cancelled for reasons including:

Product availability.
Payment verification issues.
Pricing errors.
Shipping restrictions.
Suspected fraudulent activity.
Other operational or legal requirements.

If your payment has already been collected, an applicable refund will be processed.

6. Payment

What payment methods do you accept?

Available payment methods are displayed during checkout and may vary by country or region.

Depending on your location, available methods may include:

Credit cards
Debit cards
PayPal
Apple Pay
Google Pay
Other supported payment methods

Is my payment secure?

Payments are processed through trusted payment providers using industry-standard security technologies.

Auviqo does not store complete payment card numbers on its servers.

Why did my payment fail?

A payment may fail because of:

Incorrect payment information.
Bank authorization issues.
Insufficient funds.
Fraud-prevention checks.
Payment-provider restrictions.
Regional restrictions.

If your payment fails, please try another supported payment method or contact your payment provider.

Will I receive a payment confirmation?

Yes.

After a successful payment, an order confirmation will normally be sent to the email address associated with your order.

7. Shipping

Where does Auviqo ship?

Auviqo aims to provide international shipping to customers in many countries and regions.

Shipping availability depends on the product, destination, carrier, and applicable regulations.

How long does shipping take?

Delivery times vary depending on:

Destination.
Shipping method.
Product processing time.
Customs clearance.
Carrier performance.

Estimated delivery times are displayed where applicable.

How much does shipping cost?

Shipping costs depend on factors such as:

Destination.
Package weight.
Package dimensions.
Shipping method.
Promotional offers.

The applicable shipping cost will normally be displayed during checkout.

Can I track my order?

Yes.

When tracking is available, you will receive a tracking number after your order has been shipped.

Tracking information may take some time to become active after shipment.

Why hasn't my tracking information updated?

Tracking information may not update immediately after an order is shipped.

Possible reasons include:

Carrier system delays.
Package awaiting its first scan.
International transit.
Customs processing.
Local carrier handoff.

If tracking has not updated for an extended period, please contact Customer Support.

Will my order arrive in multiple packages?

It may.

Products from the same order may be shipped separately because they have different processing times, warehouses, or shipping requirements.

What happens if my package is delayed?

International shipments may be delayed by customs, weather, holidays, transportation disruptions, or carrier issues.

Please check your tracking information first. If the delay is significant, contact Customer Support.

8. Customs, Duties and Taxes

Will I have to pay customs duties or import taxes?

Depending on your country, an international order may be subject to customs duties, VAT, GST, import taxes, or other government charges.

These charges depend on local regulations.

Does Auviqo control customs fees?

No.

Customs authorities determine applicable duties and taxes.

Auviqo cannot guarantee the amount or timing of customs charges.

Who is responsible for customs charges?

Unless otherwise stated during checkout, applicable customs duties, import taxes, VAT, GST, and similar government charges are generally the customer's responsibility.

9. Returns and Refunds

What is your return period?

Eligible products may generally be returned within 30 calendar days after delivery.

Products must meet the conditions described in our Returns & Refund Policy.

Can I return an item if I simply don't like it?

Eligible items may generally be returned if you change your mind, provided the item meets our return requirements.

Return shipping costs may be the customer's responsibility.

What products cannot be returned?

Certain products may be non-returnable for hygiene, customization, safety, or other reasons.

Examples may include:

Customized products.
Made-to-order products.
Certain intimate apparel.
Opened personal-care products.
Digital products.
Gift cards.
Final-sale products.

Please check the individual product listing and our Returns & Refund Policy.

What if I received the wrong item?

Contact Customer Support as soon as possible.

Please provide your order number and clear photographs of the item received.

We will investigate and provide an appropriate solution.

What if my product arrives damaged?

We will review the case and may provide a replacement, refund, or another appropriate solution.

How long does a refund take?

Once an approved refund has been processed, the time required for the funds to appear in your account depends on your payment provider or financial institution.

Typical processing times vary by payment method.

Can I exchange an item?

Direct exchanges may not be available for all products.

Where an exchange is not available, you may need to return the eligible product and place a new order.

10. Customer Support

How can I contact Auviqo?

You can contact us through our Contact Us page or the customer-support channels provided on our website.

How quickly will Customer Support respond?

We aim to respond to customer inquiries within 24 business