Terms of Service

Last Updated: July 2, 2026

Welcome to Auviqo ("Auviqo," "we," "our," or "us").

These Terms of Service ("Terms") govern your access to and use of the Auviqo website, mobile applications, AI Shopping Assistant, products, and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Eligibility

You must be at least the age of majority in your jurisdiction, or otherwise have the consent of a parent or legal guardian, to use our Services.

By placing an order, you represent that all information you provide is accurate, complete, and current.

2. Your Account

You may create an account to access certain features.

You are responsible for:

Maintaining the confidentiality of your login credentials.
Restricting unauthorized access to your account.
All activities that occur under your account.

Please notify us immediately if you suspect unauthorized access.

We reserve the right to suspend or terminate accounts involved in fraud, abuse, or violations of these Terms.

3. AI Shopping Assistant

Auviqo provides AI-powered shopping features to help you discover products, compare options, summarize reviews, and receive personalized recommendations.

The AI Shopping Assistant is intended as an informational tool only.

AI-generated content:

May contain inaccuracies.
Is based on available information at the time.
Does not constitute professional, financial, legal, or medical advice.
Should not be the sole basis for purchasing decisions.

Final purchasing decisions remain your responsibility.

4. Products and Availability

We strive to display accurate product descriptions, specifications, pricing, images, and availability.

However:

Product colors may vary depending on your display.
Packaging may differ slightly from product images.
Availability may change without notice.
Certain products may be discontinued.

We reserve the right to limit quantities, reject orders, or discontinue products at any time.

5. Pricing

All prices displayed on Auviqo are subject to change without prior notice.

Although we make every effort to ensure pricing accuracy, occasional errors may occur.

If a pricing error is identified after an order is placed, we may:

Contact you for confirmation.
Cancel the affected order.
Issue a full refund if payment has already been collected.

Applicable taxes, shipping fees, and duties may be added during checkout where required.

6. Orders

Submitting an order does not guarantee acceptance.

We reserve the right to decline or cancel any order for reasons including, but not limited to:

Product unavailability.
Pricing errors.
Payment verification issues.
Suspected fraud.
Shipping restrictions.
Compliance with applicable laws.

If an order is cancelled after payment, the applicable refund will be processed.

7. Payments

Payment must be successfully authorized before your order is processed.

We accept supported payment methods displayed during checkout.

Payments are securely processed by trusted third-party payment providers.

Auviqo does not store complete payment card information.

8. Shipping and Delivery

Shipping estimates are provided for convenience only.

Actual delivery times may vary due to:

Customs inspections.
Weather conditions.
Transportation disruptions.
Carrier delays.
Public holidays.

Please refer to our Shipping Information page for additional details.

Risk of loss generally transfers to the customer upon delivery by the carrier, unless otherwise required by applicable law.

9. Returns and Refunds

Returns and refunds are governed by our Returns & Refund Policy.

Eligibility, time limits, exclusions, and refund procedures are described in that policy.

10. Order Cancellation

Orders may only be cancelled before entering processing or shipment.

Once an order has been shipped, cancellation may no longer be possible.

Please refer to our Order Cancellation Policy.

11. User Content

You may submit reviews, comments, ratings, photos, videos, or other content.

By submitting content, you represent that:

You own or have the necessary rights.
The content is accurate.
The content does not violate any law or third-party rights.

You grant Auviqo a worldwide, non-exclusive, royalty-free license to use, reproduce, display, modify (for formatting purposes), publish, and distribute such content in connection with our Services.

We reserve the right to remove content that is unlawful, offensive, misleading, fraudulent, or otherwise inappropriate.

12. Intellectual Property

All content available through Auviqo, including but not limited to:

Logos
Trademarks
Product photography created by Auviqo
Website design
Software
Graphics
Icons
Text
AI-generated interface elements

is owned by Auviqo or its licensors and is protected by applicable intellectual property laws.

Except as expressly permitted, you may not copy, reproduce, distribute, modify, reverse engineer, or exploit any part of the Services without prior written permission.

13. Prohibited Activities

You agree not to:

Violate applicable laws or regulations.
Interfere with website security.
Attempt unauthorized access.
Upload malicious software.
Scrape or harvest data without permission.
Impersonate another person.
Submit fraudulent orders.
Abuse promotions or discounts.
Misuse the AI Shopping Assistant.
Engage in activities that disrupt the Services.

Violation of these Terms may result in suspension or termination of your account.

14. Third-Party Services

Our Services may include links to third-party websites, payment providers, logistics partners, or external services.

We are not responsible for the content, privacy practices, or availability of third-party services.

Your use of those services is governed by their own terms and policies.

15. Disclaimer of Warranties

To the fullest extent permitted by law, the Services are provided on an "as is" and "as available" basis.

Auviqo makes no warranties, express or implied, regarding:

Continuous availability.
Error-free operation.
Accuracy of AI-generated recommendations.
Product suitability for specific purposes.
Uninterrupted access.

Nothing in these Terms limits any non-waivable consumer rights under applicable law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Auviqo shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from or related to your use of the Services.

Where liability cannot be excluded by law, our liability will be limited to the amount paid by you for the applicable order giving rise to the claim.

This limitation does not apply where prohibited by applicable law.

17. Indemnification

You agree to indemnify and hold harmless Auviqo, its affiliates, officers, employees, and service providers from claims, damages, losses, liabilities, and expenses arising from:

Your violation of these Terms.
Your misuse of the Services.
Your infringement of third-party rights.

18. Privacy

Your use of the Services is also governed by our Privacy Policy.

Please review that policy to understand how we collect, use, and protect your information.

19. Termination

We may suspend or terminate your access to the Services at any time if:

You violate these Terms.
Fraudulent activity is suspected.
Required by law.
Necessary to protect our business, customers, or partners.

Termination does not affect rights or obligations that accrued before termination.

20. Changes to the Services

We may modify, suspend, or discontinue any part of the Services at any time without prior notice.

We are not liable for any modification, suspension, or discontinuation of the Services.

21. Changes to These Terms

We may revise these Terms from time to time.

Material changes will be reflected by updating the "Last Updated" date.

Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

22. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the legal entity operating the Auviqo platform, unless mandatory consumer protection laws in your jurisdiction require otherwise.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

23. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

24. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Information, Returns & Refund Policy, Order Cancellation Policy, Cookie Policy, and any other policies expressly incorporated by reference, constitute the entire agreement between you and Auviqo regarding the Services.

25. Contact Us

If you have any questions regarding these Terms of Service, please contact us through our Contact Us page.

We will make reasonable efforts to respond to your inquiry in a timely manner.

Thank you for choosing Auviqo.

We are committed to providing a secure, transparent, and AI-powered shopping experience backed by trusted suppliers and global delivery.